If the dongle refuses working with Embedded Wizard Studio, you get the mentioned error message. The reason can be a missing feature or platform activation in your USB dongle or even a broken dongle.
Before you contact the Embedded Wizard support team you should try the following things:
- Please try the dongle on another computer. Does it work at another computer?
- If possible / if available try another Embedded Wizard dongle on your computer. Does another dongle work on the same computer?
- If you use the dongle in combination with an USB-hub, remove the hub(s) and try to connect directly to an USB port on your computer.
- Try another USB port on your computer.
- If you still get the dongle not working by one of these steps, please contact us.
In seldom cases the dongle is broken and need to be sent back to for further investigations with the dongle supplier. Dependent on the license warranty we will offer you a replacement dongle or send it for free, as soon as we have received the broken dongle.
